Advance Auto Parts - Vienna, Virginia

Alex 1111

I recently had a fantastic experience at Advance Auto Parts! My car battery had given up on me, and I was stranded. I visited the Vienna branch, and the guys Eric and Shihab there was incredibly helpful.
Eric quickly assessed the issue and recommended the perfect replacement battery for my vehicle.
The installation process was seamless, and Shihab did an excellent job. I was back on the road in no time!

I'm thoroughly impressed with the service I received at Advance Auto Parts. The team's expertise, courtesy, and efficiency made the whole experience hassle-free. I highly recommend this store to anyone needing automotive parts or services!

Rating: 5/5 stars

Will I return? Absolutely!"

Amina Irfan

I am so disappointed to come here. The staff here don’t have respect at all for customers. They misbehaved with me. I asked for help to put my steering wheel cover on and they refused it. Just because one of the employees ripped off my car's wiper rubber and they had to give me another one after literally making me feel horrible. I almost cried. I controlled so hard to not cry. It's sad in today's world it is even hard for people to treat others equally. I feel I was treated like this because I was a foreigner and a woman. Your all-daughters are out there facing the world as well. Just imagine I was your daughter this is how she was treated.

Andrew

Every time I come here, I’m impressed by the knowledgeable employees, reasonable prices and solid customer service. The first time my wife and I came here, we had a windshield wiper that had decided to wait till a heavy rainstorm to abruptly break. We rushed here, and not only did the gentleman behind the counter help us find the exact wiper we needed, he even stepped out into the downpour and showed me a method to get it on quickly and securely, which isn’t something I expected/asked him to do and was WAY beyond the scope of his duties. It’s reassuring to know that, when you come to this store, you’ll be helped by folks who genuinely seem to enjoy their job and know what they’re doing.

William Whitesides

Very helpful and friendly. I asked for 2 different light bulbs and a rear wiper and I was gone in 5 minutes.

Jacques Bertrand

Walked in and stood by to ask a question. Two employees saw me but didn’t acknowledge me. I left after a minute.

Da Empress

Awesome experience. Unbelievable customer service. Eric was just a true angel. He went back and forth to my car at least 4 times just to help me. Stayed upbeat when I was just over the entire problem. He solved it! He is definitely on my Christmas list. Thank you Eric. Give this location in Vienna Virginia a try. I'm definitely going back.

Christine Lee

I stopped in for wiper blades and was immediately assisted by one of the managers. He even went out to my car to check the blades and had one of the guys replace all of them for me. I was pleasantly surprised they replaced them for me and very grateful that I didn’t have to figure it out. I know it’s not hard but they already knew how to do it and were very efficient. I gave them a tip and they were surprised. But I believe in recognizing and thanking people for going above and beyond. They run a nice business and if I need anything again for my car, I would go even though there are closer shops to where I live.

Milad Assadi

Will B and the team helped me change my battery super fast and easy. Very friendly, knowledgeable and reliable team running this store. Been my local auto parts shop for almost two decades and they always deliver 5 star service!